MUSiD
Technical Support & Privacy Policy
Technical Support
Thank you for using MUSiD. We are here to help with account, subscription, analysis, or music generation issues.
Contact Support
Email: shande.li@icloud.com
We usually reply within 2-3 business days.
When reporting an issue, please include:
- Your device model and iOS version
- App version (from Settings or App Store)
- What you were doing before the issue occurred
- Screenshots or screen recording (if available)
- Error message text (if shown)
Common Topics
- Apple Music authorization: Make sure Apple Music access is allowed in iOS Settings.
- Music generation failed: Retry with a stable network connection.
- Subscription not updated: Use “Restore Purchases” and reopen the app.
- Playback issues: Force-close and reopen the app, then retry playback.
Subscription Information
MUSiD offers free and paid plans. For billing questions, refunds, and payment management, Apple handles all transactions through your Apple ID account. Please manage subscriptions in your App Store account settings.
Privacy Policy
This Privacy Policy explains how MUSiD collects, uses, and protects information when you use the app.
1. Information We Access
- Apple Music data you authorize, such as recent listening activity, library items, playlists, and recommendation-related metadata.
- Generated prompts and generated audio metadata needed for app functionality.
- Local diagnostic logs for troubleshooting (error type, time, and technical context).
2. How We Use Information
- Generate persona analysis and behavior-pattern summaries.
- Create music prompts and request AI music generation.
- Provide playback history, queue, and generated track management.
- Improve reliability and resolve technical issues.
3. Third-Party Services
MUSiD may send selected request data to third-party AI and platform providers to complete requested features (for example, summary generation, music generation, and in-app purchase verification). Their use of data is governed by their own terms and privacy policies.
4. Data Storage
App data such as analysis cache, generated track records, subscription status, usage counters, and diagnostics may be stored locally on your device.
5. Data Sharing
We do not sell your personal data. Data is shared only when necessary to provide core app functionality or comply with legal obligations.
6. Your Choices
- You can revoke Apple Music access at any time in iOS Settings.
- You can stop using AI generation features at any time.
- You can contact us for support and privacy-related requests.
7. Children’s Privacy
MUSiD is not directed to children under 13. If you believe a child has provided personal information, please contact us.
8. Contact
For privacy or data questions, contact: shande.li@icloud.com
If this policy changes, the updated version will be posted on this page with a revised “Last updated” date.